Dynamics 365 unifies Microsoft’s customer relationship management (CRM) and enterprise resource planning (ERP) solutions into one fully integrated cloud service. It offers deep integration with Office 365 and allows you to tailor your implementation with sophisticated productivity apps to support crucial business processes, that work seamlessly together across sales, customer service, field service, operations, financials, marketing, and project service automation. Dynamics 365 is designed to meet the needs of small, medium and large businesses and offers subscriptions per app or per user and introduce industry-first plans that embrace the cross-functional way organizations and employees need to work today.
Microsoft Dynamics CRM and Microsoft Dynamics ERP(Enterprise Resource Planning) are two different software solutions offered by Microsoft for business management. Here are the key differences between the two:
Focus: Microsoft Dynamics CRM is primarily focused on managing customer relationships, while Microsoft Dynamics ERP is focused on managing various business processes such as finance, supply chain, inventory, manufacturing, and more.
Functionality: Microsoft Dynamics CRM offers features and functions related to sales, marketing, and customer service, such as lead management, campaign management, customer service, and analytics. On the other hand, Microsoft Dynamics ERP provides capabilities for financial management, supply chain management, human resources, inventory management, and production planning.
Integration: Both Microsoft Dynamics CRM and Microsoft Dynamics ERP can integrate with other Microsoft tools like Office, Power BI, and SharePoint. However, Microsoft Dynamics CRM is more focused on integrating with sales and marketing tools like LinkedIn Sales Navigator, Adobe Sign, and Mailchimp. In contrast, Microsoft Dynamics ERP can integrate with tools for financial reporting and analysis, such as Power BI, SQL Server, and Excel.
Deployment: Microsoft Dynamics CRM is primarily a cloud-based solution, while Microsoft Dynamics ERP can be deployed both on-premises and in the cloud.
In summary, Microsoft Dynamics CRM is a customer relationship management tool, while Microsoft Dynamics ERP is an enterprise resource planning solution designed to manage a wide range of business processes.
Connect to your customers with CRM
Today’s customers have high expectations. Customer satisfaction has become a key differentiator, and this means that businesses have to put customers at the center of every single activity. Doing so means connecting, streamlining and simplifying every interaction with sales, marketing and customer service to offer exceptional experiences – at the right moment via the right channel.
Dynamics 365 ERP
Microsoft Dynamics ERP offers a range of services that can help businesses manage their operations effectively. Here are some of the services that AZCCare offers Microsoft Dynamics ERP:
Implementation: Implementing Microsoft Dynamics ERP requires expertise and experience to ensure that the solution is tailored to meet the specific needs of the business. Implementation services can include project planning, customization, data migration, and user training.
Customization: Microsoft Dynamics ERP can be customized to meet the unique requirements of a business. Customization services can include creating custom fields, workflows, reports, and dashboards.
Integration: Integration services can help businesses integrate Microsoft Dynamics ERP with other systems, such as CRM, eCommerce platforms, and other third-party applications.
Upgrades and Support: Microsoft Dynamics ERP requires regular updates to ensure that it continues to function optimally. Upgrades and support services can include software updates, technical support, and help desk services.
Cloud Hosting: Microsoft Dynamics ERP can be deployed on-premises or in the cloud. Cloud hosting services can help businesses manage their Microsoft Dynamics ERP system in a secure and scalable cloud environment.
Business Intelligence: Microsoft Dynamics ERP offers powerful reporting and analysis capabilities. Business intelligence services can help businesses leverage these capabilities to gain insights into their operations and make informed decisions.
Dynamics 365 CRM
Microsoft Dynamics CRM is a customer relationship management tool that offers a range of services to help businesses manage customer interactions and relationships effectively. Here are some of the services that AZCCare offers to Microsoft Dynamics CRM:
Implementation: A Microsoft Dynamics CRM implementation service can help businesses set up the CRM system based on their specific needs and requirements. The implementation service can include activities like system configuration, data migration, and user training.
Customization: Microsoft Dynamics CRM can be customized to meet specific business needs, such as customizing fields, forms, and workflows. A customization service can help businesses tailor the CRM system to their unique requirements.
Integration: Microsoft Dynamics CRM can integrate with other software solutions like Microsoft Office, Power BI, and SharePoint. An integration service can help businesses integrate the CRM system with other tools they use for sales, marketing, and customer service.
Migration: Businesses that are currently using another CRM system can migrate their data to Microsoft Dynamics CRM. A migration service can help businesses move their data from another CRM system to Microsoft Dynamics CRM.
Support: Microsoft Dynamics CRM requires ongoing support to ensure it is running smoothly and efficiently. A support service can provide businesses with assistance when issues arise and help them optimize the CRM system to meet changing business needs.